NHTSA Complaint #11455345 — 2014 KIA FORTE

Had major oil consumption issues, 2+ quarts a week with no visible drips, puddles or misting. Dropped off at dealer when on vacation. Dealer insisted that problem was oil pan and they insisted that it was the source of leak despite my protests. I was told that "...at any rate, Kia will not authorize engine replacement". No change to consumption after picking up car. KSDS software update performed. Flashing CEL and breakdown on highway several months later. Different dealer diagnosed needed repair as "engine replacement". Neither dealer nor Kia consumer care (KCAC) would do ANYTHING to take care of problem. Ignored my letter, and stiff-armed at every step. BTW, I bought 2 brand new cars from this dealership. Terrible quality and even worse customer service, if that is possible. Clearly this is a known issue and Kia is doing their darnedest to not have to add the Forte model to their recall as this is their biggest seller with this engine. Shame on Kia, their dealer network and the US consumer affairs agencies and NHTSA for not making this happen!