NHTSA Complaint #11450393 — 2018 TESLA MODEL S FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Complaint Details

ODI Number	11450393
Vehicle	2018 TESLA MODEL S
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	December 24, 2021
Date Filed	February 4, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Without warning, the car will phantom brake at highway speeds at least once or twice on every highway trip I take. It will slam on the brakes automatically even though nothing is in front of the car, putting us at risk of losing control or a rear end collision if someone is following closely. This has been happening since I purchased the car in 2018 until I sold it in late 2021. Tesla cancelled my mobile service appointment about this issue, saying this is "normal environmental conditions" without even looking at the car. I have since sold the car due to this issue and frustration with their response, but wanted to report the safety issue here.

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