NHTSA Complaint #11449165 — 2016 TOYOTA TACOMA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11449165
Vehicle 2016 TOYOTA TACOMA
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NM

Consumer Description

I have three signifcant issues with my Tacoma: 1. A few months after purchasing my Tacoma in 2016 Toyota (no accidents to date & 95% highway driving) and one outside alignment shop had never been able to get the truck aligned properly so it would never keep its alignment more than 3-4 months; repeated visits to Toyota maintence for alignment over the years became as routine as an oil change, sometimes more frequently; the unaligned suspension constantly was causing unsafe handling and unintentional swerving. 2. Toyota missed, and maybe purposefully, identifying major engine, transfer case, and transmission leaks during regular and routine serivces (always serviced at Toyota dealerships) until my mileage exceeded 60,000 miles. Then when I asked the dealership to recheck a recent transfer case refresh because I saw leaks, I needed and got over $3,000 in repairs e.g. power steering pump, front and rear seals, differential gasket-- it was terrible. Toyota did give a good will reimbursment of $1,400. 3. Now ~6 months later and still under 80,000 miles, I just spent $4,100 for repairs on more engine leaks; Toyota will not tell me if my vehicle is safe to drive, tells me the truck is ourside its warranty period (as it was last year), and refuses any goodwill adjustment. Is this 2016 Toyota Tacoma TRD a lemon?

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