NHTSA Complaint #11448991 — 2012 FIAT 500

The contact owns a 2012 Fiat 500. The contact stated that the vehicle would not reverse while the gear shifter was in Reverse. The dealer had previously replaced the gear shifter in June 2021; however, the failure recurred. The vehicle was taken back to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was then taken to an independent mechanic. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure and a case was opened. The vehicle had previously been serviced in 2019 under NHTSA Campaign Number: 19V817000 (Power Train). The failure mileage was 117,525.