NHTSA Complaint #11445247 — 2021 CHRYSLER PACIFICA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11445247
Vehicle	2021 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	December 24, 2021
Date Filed	December 28, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Driving twice we have gotten a message "Pullover vehicle will shutoff" on the display, and the motor and engine shut off shortly after. After restart, the console says "Service Hybrid System" the van then has a top speed of 40-45 MPH, not safe to drive on interstate even to get to the next exit. The first time the dealer had the van for 10 days said the problem was in the hybrid system related to the charging cord (provided with the vehicle) The second time we were 2 miles from home and able to get the vehicle home safely with the hazard light on. The dealer is trying to tow it for the second time, the vehicle does not have enough power to drive up the ramps onto the roll-back tow truck.

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