NHTSA Complaint #11443796 — 2014 KIA FORTE

The contact owns a 2014 Kia Forte. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) and the vehicle was taken to the dealer for the recall repair; however, the dealer failed to update the Knock Sensor Detection System software. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken back to the dealer who updated the Knock Sensor Detection System software; however, the failure persisted. The vehicle was taken back to the dealer who diagnosed that the engine needed to be replaced. The dealer advised the contact that they would send a diagnostic report and video clips to the manufacturer to obtain the manufacturer's approval for the engine replacement. The manufacturer was notified of the failure and advised the contact to obtain a vehicle rental out-of-pocket and she would be reimbursed later. The vehicle was not repaired. The approximate failure mileage was 63,200.