NHTSA Complaint #11441011 — 2018 BMW X5

On 11/10/2021 while driving on US Rte 29 in Silver Spring, MD, the car stalled during stop & go rush hour traffic. The car would not move forward in drive but I had enough momentum to move partially in the shoulder lane. Next the car began to drift backwards so I kept my foot on the brakes until the tow truck arrived. I had the car towed to the BMW dealer and the next day I was informed that it needed a new transmission for a cost of $26,000.00. My car has under 72,000 miles and I maintained all recommended preventative maintenance. I bought it brand new for $84,000.00 with 2 miles. Please investigate this obvious manufacturer defect as I believe the dealer and/or BMW should handle all costs. I was lucky since innocent commuters could have been severely injured and killed; including myself. The experience was terrifying and presents a safety Hazzard to the public. These tech heavy vehicles are good for the environment and societal progress but they must perform according to the expectations and requirements of the US Government. The BMW Service Dept. has decided upon merit to my complaint and lowered my contribution to $8,000.00 after I just paid $84,000.00 for the new vehicle. Again, I believe they should handle all costs. US consumers expect safety, reliability and dependability on all vehicles and when that fails, we only have your Agency to supersede and demand justice. Thank you for this opportunity. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Consumer's 2018 BMW 40e plug-in hybrid cut off again while driving. Also, had to have it towed on January 18, 2022.