NHTSA Complaint #11438149 — 2019 CHEVROLET BOLT EV
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11438149 |
| Vehicle | 2019 CHEVROLET BOLT EV |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
I AM AN OWNER OF 2019 CHEVY BOLT. I HAD THIS CAR SINCE THE DAY 1, BAUGHT IT BRAND NEW FROM THE DEALERSHIP, AND NOT ONLY WHEN I PURCHASED IT THE DEALER HAD NO PROPER INFORMATION ABUT IT, I HAVE TRIED CONTACTING THE GM CUSTOMER CARE REGARDING THE FIRST, SECOND AND THIRD RECALL. I HAVE ASKED THE GM REGARDING THE RECALL, IF THE RECALL THAT THE DEALER WILL TRY TO FIX WILL NOT SOLVE THE ISSUE, WILL I STILL BE IN THE RISK OF HAVING MY CAR CATCH ON FIRE? CAN THE GM GUARANTEE ME THAT AFTER HAVING ALL OF MY RECALLS DONE PRIOR TO THE FINAL ONE THAT JUST CAME IN THAT THEY HAD FIXED THE ISSUE AND THAT MY VEHICLE IS SAFE NOW CONSIDERING I HAVE A CHILD. THE RESPONSE WAS: " WE CANNOT GUARANTEE THAT TO YOU, BECAUSE WE CAN ONLY TRY AND SEE IF THIS WILL SOLVE THE ISSUE." SO THE ISSUE IS NOT SOLVED, MY VEHICLE IS A DANGER NOT ONLY TO ME BUT TO MY NEIGHBORS AND TO MY FAMILY. FOREMORE, GM DOES NOT WANT TO BUY BACK THE VEHICLE EVEN THOUGH THEY KNOW IT IS THEIR MISTAKE AND IT IS THEIR DEFECT.
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