NHTSA Complaint #11437369 — 2014 NISSAN ALTIMA

The contact's girlfriend owns a 2014 Nissan Altima. The contact stated that while his girlfriend was driving approximately 60 MPH, the steering wheel was uncontrollable. The steering wheel failed to correctly move left or right. The contact stated that the steering wheel turned a full 360 degrees. The driver was able to safely pull over to the shoulder. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed, and the contact was informed that the control arms on the driver’s and passenger’s side had fractured. Additionally, two bolts needed to be sheared off. The vehicle was repaired. The contact stated that the owner never received a recall notification. The manufacturer was notified of the failure and agreed to cover half the cost of the repairs. The contact is concerned about receiving reimbursement for repairs. The failure mileage was approximately 132,000.