NHTSA Complaint #11436671 — 2014 CADILLAC CTS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11436671
Vehicle	2014 CADILLAC CTS
Component	SUSPENSION
Date of Incident	October 10, 2021
Date Filed	October 13, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I was driving and it started rattling and getting very bumpy. I exited the freeway and came to a stop. The vehicle would no longer move. I had it towed to my mechanic. The right front axle broke. He replaced it and drove it around the block for a test drive. It was very loud and turning tight when the left axle broke. It has been diagnosed with a bad differential. Everyone I have spoke with at multiple Cadillac dealerships, including someone at a dealership over 30 years, have said they never seen this type of problem and especially on such a newer vehicle with only 84,000 miles. It was a very dangerous situation and if it never happens why did it happen to mine? I’m thinking something is faulty in the differential etc.

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