NHTSA Complaint #11436370 — 2016 HONDA PILOT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11436370
Vehicle	2016 HONDA PILOT
Component	ELECTRICAL SYSTEM
Date of Incident	May 1, 2021
Date Filed	October 12, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The car, when at idle, and the "idle start/stop" feature is active, does not restart. The car stalls, loses all power, including hazard lights. This happens at busy intersections, and the car is able to be started again after several minutes. The las time it occurred, the power was not restored until the hood was popped (while on a major highway in the left lane) and battery power cable checked. The power suddenly was restored and the car was able to be restarted. After which, error appeared on screen for power failure. We purchased this car used in April 2021, and this issue has occurred consistently (at least weekly) since the beginning of May 2021. The last incident occurred on October 1st. The car has been at the dealer since October 5th, and they have been unable to diagnose or recreate the issue.

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