NHTSA Complaint #11435391 — 2021 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11435391
Vehicle 2021 MAZDA CX-5
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 4,400 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

The contact owns a 2021 Mazda CX5. The contact stated that after the vehicle was serviced at the dealer under Manufacturer's recall number: SSPC7 for the TCU, the contact was driving at an undisclosed speed, when the "Keyless ignition malfunction" warning light was illuminated. The contact was able to drive to his residence, but when he attempted to turn off the vehicle, the vehicle would not turn off. The contact had to disconnect the fuel pump fuse for the vehicle to turn off. The vehicle would also not turn on when the contact attempted to start the vehicle. The dealer was made aware of the failure and informed the contact to contact the manufacturer for assistance. The vehicle was diagnosed and repaired. The manufacturer was made aware of the failure and informed the contact they would send for a tow truck, but the tow truck never showed up. The failure mileage was approximately 4,400.

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