NHTSA Complaint #11430682 — 2016 HONDA PILOT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11430682
Vehicle 2016 HONDA PILOT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

While at a stop light my idol stop function turned the car off. When the light turned green I lightly took my foot off the brake and the car tried to turn back on (the power clicked) but instead it shut off the car fully. Only the car radio was still working as if it was in accessory mode. Car display said to turn the car on I needed to press the brake and press the ignition button. My foot was still on the brake. I pressed the ignition button but nothing happened. Pressed it again and nothing happened. Lifted my foot off and on the brake and tried again. Nothing. Display still read press brake and ignition. Lifted my foot off the brake and on again and then pressed the ignition, it FINALLY restarted the car. Extremely dangerous situation as this took nearly a minute for the car to restart, the light had just cycled again. Dealership could not replicate the situation. They updated the cars software and it did not fix the problem. They said the battery was still good but I had read on the piloteers.org website that changing the battery seemed to solve the problem. I had them change the battery anyway and it fixed the issue, now nearly 2 years later the problem is reoccurring again.

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