NHTSA Complaint #11427848 — 2014 BUICK LACROSSE STEERING

Complaint Details

ODI Number	11427848
Vehicle	2014 BUICK LACROSSE
Component	STEERING
Date of Incident	January 21, 2021
Date Filed	August 5, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

Our steering went out on Interstate 65 while traveling about 70 miles per hour. We were near an exit and I was able to pump my brakes and get off without causing an accident that could have caused a multiple pile-up, injuries and potential deaths. The problem was diagnosed and repaired by a GM Dealership. The car was towed directly for repair—no manufacturer (other than GM repair), police or insurance representative was involved. A message saying “Power steering assist needs service” appeared on the dash 5 to 8 seconds before the steering went out.

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