NHTSA Complaint #11427625 — 2021 TOYOTA VENZA

The contact owns a 2021 Toyota Venza. The contact stated while the vehicle was parked, the vehicle failed to open or start. The contact was able to jumpstart the vehicle with some assistance and the check engine warning light illuminated. The vehicle was taken to the dealer who diagnosed that there was an error in the firmware of the vehicle that caused the vehicle to constantly communicate the status to the manufacturer leading to the battery failure. The dealer informed the contact that the failure was related to a TSB. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the owner needed to report the failure to the dealer for the TSB to be accessed. The approximate failure mileage was 5,500.