NHTSA Complaint #11426788 — 2016 GMC TERRAIN

The contact owned a 2016 GMC Terrain. The contact stated while at a red light, the vehicle was struck from the rear which resulted in the vehicle being pushed forward and crashing into the vehicle in front. None of the air bags deployed. The front driver side seatbelt did not retract however the front passenger side did function as designed during the impact. In addition, the driver hit their head on the steering wheel during the impact. After the impact, the "reset airbag" warning message was displayed. The contact and his wife sustained bruising and contusions. Both injured sought medical treatment and went to the Emergency Room. A police report was filed and the vehicle was towed to a tow lot, then the following day the insurance towed it to an insurance lot where it was determined to be destroyed. The manufacturer was not informed of the failure. The failure mileage was approximately 46,000.