NHTSA Complaint #11426071 — 2014 KIA FORTE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11426071
Vehicle 2014 KIA FORTE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I started trying in 2015 or 2016 to have my engine replaced and compensated for the purchase of both engines for the two Kia's I bought brand new when the engines went out on both of the cars weeks apart. Please can anyone help me with this situation, as I am at my wits end to be compensated for something that should have been taken care of the first time I reported their engines going out on two cars bought the very same day. Also on the Kia ending in VIN # 9225, it sat at the dealership for almost two years before I could even afford to have the motor replaced for it and the other one a little later. At the very least that can be verified, that I was paying on cars that weren't even running and just sitting until I could afford to replace the motors. I was on my way home from work when the engine light came on and the car started to just not want to move anymore. I barely made it home and eventually took it to Kia and was told the engine went out. I can only give an approximate date from the email of when I inquired about the motors later on when I could afford to have them replaced. I will have to get a copy of the receipt for the motor replacement of one of the Kia's from my daughter. I was told to contact Kia to verify the motors were replaced, but they wanted to charge me and I can't afford the amount for either of the cars to verify engine replacement on the cars. The repair shop that replaced the motors is no longer in business and the phone numbers are no longer associated with the business even though they still show as being open. I have emailed and contacted the information on the business's site, but no response at all. Please can someone help me with Kia in assisting with this matter as it should have been taken care of the very first time I called to report to the issue. Thank you for any assistance you can give me

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