NHTSA Complaint #11424774 — 2020 SUBARU ASCENT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11424774
Vehicle	2020 SUBARU ASCENT
Component	SERVICE BRAKES
Date of Incident	July 13, 2021
Date Filed	July 14, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

When applying brakes to 2020 Subaru Ascent limited (10,325 miles) the car shudders. Being an aircraft mechanic for over 45 years I knew the brake rotors were warped. I Took car to Subaru of Kennesaw GA. 7-13-2021. They opened work order SuCS159697. They resurfaced the rotors on front brakes and installed new pads. My safety concern is if brake rotor originally installed are warping and now you are removing the width of the rotor making it thinner and more likely to heat and warp sooner. When i questioned the maintenance technican about this concern he stated this was Subaru policy to resurface. Extreme heat to brakes could cause brake failure.

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