NHTSA Complaint #11423895 — 2017 KIA FORTE

The contact owns a 2017 KIA Forte. The contact stated while driving 55 mph, the vehicle started losing motive power with an abnormal clicking sound coming from the engine. The vehicle eventually stalled with the check engine warning light illuminated. The contact was able to restart the vehicle and coast to the side of the highway as the engine ceased. Upon inspection of the vehicle, the contact saw oil leaking in the engine compartment. The contact left the vehicle on the highway and walked home. The manufacturer was notified of the failure but offered no assistance. Two weeks later, the vehicle was initially towed to her grandfather's home where he discovered debris in the oil pump which he linked to the vehicle failure. The vehicle was then towed to a dealer where they informed her that her vehicle was not included in NHTSA Campaign Number: 21V260000 (Engine and Engine Cooling). The vehicle remained in the possession of the dealer. The vehicle was not repaired. The failure mileage was approximately 105,000.