NHTSA Complaint #11421347 — 2021 PORSCHE TAYCAN

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11421347
Vehicle 2021 PORSCHE TAYCAN
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I bought the car on April 22, 2021 and driven the new car approx. 250 miles and on a short trip of 2 miles, the car stuttered and shook briefly and a yellow warning light appeared on the main dash. It said something like "engine control issue, is drivable, take to workshop" so I proceeded, a mile later I pulled into the driveway of a relative and the yellow warning turned red and started beeping repeatedly. It said the "car could not go into park". I blocked the back wheel and turned the car off, locked it and came back about 3-4 hours later. The beeping started again and the red warning returned. It started and went into reverse but died once the car was in the street. Put in neutral and pushed to the curb. Tow truck Porsche sent took car to dealer on May 9th and they checked it into service on the following day. It has stayed at the dealer service center ever since and counting today, that is 37 days. Finally, they are shipping a new transmission from Germany to install in the car. They have tried several attempts to fix and shipped a shifter motor from Germany that did not fix the issue. At this point I do not think they know, for sure, what is wrong with the car. I have requested that Porsche North America buyback the car so I can buy another one. They keep telling me to be patient while they investigate and go through their processes. We are nearing 6 weeks of no progress.

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