NHTSA Complaint #11416116 — 2014 MITSUBISHI OUTLANDER

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number	11416116
Vehicle	2014 MITSUBISHI OUTLANDER
Component	SEAT BELTS
Date of Incident	January 18, 2021
Date Filed	May 11, 2021
Mileage	76,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

TL* THE CONTACT OWNS A 2014 MITSUBISHI OUTLANDER. THE CONTACT HAD THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V403000 (SEAT BELTS) AT AUTO STOP MITSUBISHI (PR-2, AGUADILLA PUEBLO, AGUADILLA 00603, PUERTO RICO). UPON PICKING UP THE VEHICLE, THE CONTACT STATED THAT THE SEAT BELT COVER WAS FRACTURED. THE CONTACT INFORMED THE DEALER OF HER CONCERN REGARDING THE SEAT BELT AND WAS INFORMED THAT THE REPLACEMENT PART TO REPAIR THE SEAT BELT WOULD BE ORDERED. THE CONTACT STATED AFTER 4 MONTHS, THE SEAT BELT WAS STILL NOT REPAIRED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO AUTO STOP MITSUBISHI (PR-2, AGUADILLA PUEBLO, AGUADILLA 00603, PUERTO RICO) WHERE IT WAS DIAGNOSED WITH THE SEAT BELT COVER NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.

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