NHTSA Complaint #11414589 — 2014 KIA FORTE

TL* THE CONTACT'S MOTHER OWNS A 2014 KIA FORTE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE MADE AN ABNORMAL CRANKING SOUND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE OIL LEVEL WAS EXTREMELY LOW. THE MECHANIC ALSO MENTIONED THAT THE VEHICLE WAS CONSUMING OIL INTERNALLY HOWEVER, THERE WERE NO SIGNS OF ANY LEAKS IN THE VEHICLE. THE MECHANIC ALSO MENTIONED THAT THE EXCESSIVE OIL BURNING HAD CAUSED DAMAGE TO THE CATALYTIC CONVERTER. THE CONTACT THEN TOOK THE VEHICLE TO KIA MALL OF GEORGIA (4180 BUFORD DR, BUFORD, GA 30519) WHERE THEY CONFIRMED DAMAGE TO THE CATALYTIC CONVERTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL AND THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.