NHTSA Complaint #11414568 — 2019 MASERATI LEVANTE

TL* THE CONTACT OWNS A 2019 MASERATI LEVANTE. THE CONTACT STATED WHILE STOPPED ON A HILL, THE VEHICLE INADVERTENTLY SHUT-OFF AND ROLLED BACKWARDS. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO MOVE FORWARD. THERE WERE NO WARNING LIGHTS ILLUMINATED. ADDITIONALLY, THE TOUCH SCREEN WAS OVERHEATING. THE TEMPERATURE INCREASED TO APPROXIMATELY 120 DEGREES. THE VEHICLE WAS TAKEN TO BOCH MASERATI (THE AUTOMILE, 441 PROVIDENCE HWY, NORWOOD, MA 02062, (888) 364-7175) AND WAS DIAGNOSED THAT A SOFTWARE UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. INVALID VIN.