NHTSA Complaint #11413743 — 2002 NISSAN XTERRA

MY WIFE'S CAR WAS IN NEED OF TWO FRONT TIRES SO I TOOK MY VEHICLE TO WHEELS 360- IT WAS THE ONLY SHOP OPEN AND I WAS CRUNCHED ON TIME. SHE IS AN EMT AND I AM AN EDUCATOR SO WE DO NOT HAVE MUCH SPARE TIME DURING THE WEEK. THE SHOP OVER CHARGED ME FOR TWO LOW QUANTITY TIRES. THERE WERE TWO WORKERS REPLACING THE TIRES ON MY VEHICLE. THE WORKER REPLACING THE WHEEL ON THE PASSENGER SIDE DAMAGED THE WHEEL STUDS BECAUSE HE WAS ON A HURRY. THE LEAD WORKER AND TWO OTHERS SPENT 2 HOURS TRYING TO FIX THE STUDS AND GET SOME OF THE LUG NUTS BACK ON. THEY MANAGED TO GET 5 OUT OF THE SIX ON. THEY INSISTED ON SENDING ME HOME WITH A WHEEL MISSING ONE LUG NUT. THEY ASKED ME TO COMEBACK TOMORROW OR SOME OTHER DAY TO FIX IT. IT WAS CLOSE TO 9 PM BY THAT TIME, AND I WAS FRUSTRATED. I DROVE HOME AND ON THE WAY HOME, THE CENTER HUB PLASTIC COVERING FELL OFF. IT EXPOSED THE AXLE/BEARING. I FEEL THAT VEHICLE IS UNSAFE TO DRIVE AND I DO NOT FEEL COMFORTABLE DRIVING MY TODDLER AROUND. SHOPS LIKE THE ONE MENTIONED SHOULD NOT BE ALLOWED TO OPERATE BECAUSE THEY COMPROMISE DRIVERS' SAFETY.I WOULD LIKE 1. A REIMBURSEMENT FOR THE OVERPRICED TIRES AND 2. MY VEHICLE PROPERLY SERVICED SO THAT IT'S SAFE TO DRIVE.THANK YOU FOR YOUR TIME AND CONSIDERATION.