NHTSA Complaint #11413459 — 2014 KIA FORTE

I RECEIVED A RECALL LETTER FOR MY ENGINE TELLING ME TO BRING IN MY VEHICLE IN TO HAVE IT CHECKED OUT TO BE INSPECTED AND IF NECESSARY, REPAIRED OR REPLACED AT NO COST. MY CHECK ENGINE LIGHT CAME ON SHORTLY AFTER RECEIVING THIS LETTER WHICH PROMPTED ME TO BRING MY VEHICLE IN TO VAN NUYS KIA. LONG STORY SHORT MY SERVICE ADVISOR CAME BACK EVENTUALLY, TELLING ME THAT KIA DECLINED MY CLAIM FOR HAVING TOO MANY MILES AND ALSO THAT I WOULD BE CHARGED FOR BRINGING IN THE VEHICLE, EVEN THOUGH THE LETTER EXPLICITLY SAID WOULD NOT BE. MY MAIN PROBLEM HERE IS THAT ANOTHER CUSTOMER, WITH THE EXACT SAME CAR, 2014 FORTE, TOOK HIS CAR IN WITH OVER 200,000 THOUSAND MILES AND GOT IT REPLACED WITH NO PROBLEM. NO MENTION ABOUT MILEAGE OR ANYTHING BUT THE MAIN REASON I WAS DECLINED WAS FOR HAVING 170,000 MILES WHEN THE CUT OFF WAS AT 150,000 AND I HAVE TO PAY AROUND 7,000 TO HAVE IT FIXED. THE RECALL LETTER MENTIONS NOTHING ABOUT NOT BEING ALLOWED TO BRING THE VEHICLE IN AFTER 150,000 AND EVEN IF IT DID, DOES KIA GET TO PICK AND CHOOSE WHO THEY HELP?