NHTSA Complaint #11413291 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE SLOWING DOWN TO STOP AT THE RED LIGHT, THE VEHICLE STALLED. THE CONTACT STATED THAT AFTER A MOMENT THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE CONTACT WAS NOT AWARE OF ANY WARNING LIGHTS BEFORE, DURING, OR AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO TRACY FORD (3500 AUTO PLAZA WAY, TRACY, CA 95304, (855)227-1279) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VOLTAGE OF THE BATTERY WAS VERY LOW. THE MECHANIC WAS UNABLE TO RETRIEVE A DIAGNOSTIC TROUBLE CODE. AN INDEPENDENT MECHANIC ALSO PERFORMED A DIAGNOSTIC BUT DID NOT RETRIEVE A TROUBLE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. *DT*DT THE CONTACT EMAILED THE NHTSA INVESTIGATOR 04/23/21, INFORMING NHTSA THAT WHEN HE WENT TO RETRIEVE THE VEHICLE FROM TRACY FORD ON 4/22/21, TRACY FORD NOW HAD A DIAGNOSTIC TROUBLE CODE (REGARDING THE TRANSMISSION), AND THAT THEY WOULD REPAIR THE TRANSMISSION UNDER THE VEHICLES EXISTING THIRD PARTY EXTENDED WARRANTY (PURCHASED AT THE TIME OF THE PURCHASE OF THE VEHICLE FROM TRACY FORD). CONTACT STATED HE WOULD FOLLOW UP WITH NHTSA TO INFORM IF SAID REPAIRS ACTUALLY FIX THE STALLING PROBLEM. AS OF 05-06-2021, REPAIRS ARE NOT YET COMPLETED, AND VEHICLE IS STILL AT TRACY FORD UNDERGOING A FULL TRANSMISSION REPLACEMENT.