NHTSA Complaint #11408575 β€” 2016 ACURA TLX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11408575
Vehicle 2016 ACURA TLX
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I HAVE SOME SERIOUS ISSUES WITH ACURA TLX WITH IDLE STOP FEATURE. MY CAR HAD THE SAME ISSUES LAST YEAR, WHEN THE CAR DIDN'T TURN BACK ON AUTOMATICALLY AFTER THE IDLE STOP FEATURE ACTIVATED. I TOOK MY CAR TO THE DEALERSHIP(ACURA OF FREMONT, CA) AND THEY CAN'T ABLE TO FIGURE OUT THE ROOT CAUSE AND MY CAR BATTERY DIED IN THE MIDDLE OF THE ROAD. IT TOOK 3 -4 HOURS TO TAKE THE CAR TO THE DEALERSHIP AND THEY REPLACED THE BATTERY BUT NOW THIS ISSUE STARTED HAPPENING AGAIN. I CALLED ACURA CUSTOMER SERVICE AND THEY PROVIDED ME THIS CASE NUMBER # [XXX] AND FORWARD THE CASE TO LOCAL DEALERSHIP (ACURA OF FREMONT, CA). I HAVE DROPPED THE CAR AT THE DEALERSHIP BUT THEY ARE NOT VERY HOPEFUL TO FIND OUT THE ROOT CAUSE OF THIS ISSUE. THIS ISSUE IS REALLY A SAFETY RISK AND NOT SURE WHAT YOU ARE PLANNING TO DO TO ADDRESS THIS ISSUE. IT'S SEEMS TO BE A KNOWN ISSUE WITH IDLE STOP FEATURE. HTTPS://WWW.TLXFORUMS.COM/THREADS/ENGINE-FAILING-TO-START-AFTER-IDLE-STOP.31809/ I AM HOPEFUL THAT YOU WILL ADDRESS MY CONCERN. PLEASE FEEL TO REACH OUT TO ME AT [XXX]. THANKS INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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