NHTSA Complaint #11406882 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHUT-OFF AS THE ENGINE SERVICE FAULT WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO PALM COAST FORD (1150 PALM COAST PKWY SW, PALM COAST, FL 32137) WHERE THEY WERE UNABLE TO REPLICATE OR DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE FAILURE COULD POSSIBLY BE RELATED TO THE COMPUTER SYSTEM AND THE CONTACT HAD THE COMPUTER SYSTEM REPLACED. A MONTH LATER, THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING 30 MPH, THE VEHICLE SHUT-OFF WITH SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL. THE CONTACT HAD THE VEHICLE TOWED BACK TO THE SAME DEALER WHERE IT REMAINED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.