NHTSA Complaint #11406677 — 2018 CHEVROLET TRAVERSE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11406677
Vehicle 2018 CHEVROLET TRAVERSE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 6,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

DASHBOARD PAD STUFFING CAME APART FROM WINDSHIELD. REPAIRED AND NOW THIS IS THIRD TIME IT'S REPLACED. I WAS NOT AWARE THAT EXTENDED WARRENTY DOESN'T PAY FOR IT. THE FIRST REPAIR WAS WARRENTY . REPAIR DEFECTIVE 3RD TIME. EVERYTIME IT COMES OUT THEY HAVE TO CHARGE TO REMOVE DASH BOARD AND REPLACE. SAFETY HAZARD WINDSHIELD LOOSEN, CAN CRACK, LEAK, ANNOYING RATTLE. CONTACT GMC TO PUT RECALL SAFETY IN. SOFTWARE UPDATE IF YOU CALL DEALER NO RECALL WAS ISSUED AS REQUIRED. FAILED AGAIN. PANDEMIC KEEPS PEOPLE FROM DRIVING SO DIDN'T KNOW PROBLEM AND NOW WARRENTY UP .. 10,000 MILES ON 2018. JAN 2021 3 YEARS. REPAIRED THIRD TIME NOW. COST OF APPROX 500.00. DEALER STATED RECALL ON SOFTWARE AND GMC ISSUED IT. JUST SAID NO RECALL ISSUED AWARE OF. THIS IS DANGEROUS TO DRIVER. WINDSHIELD LOOSEN, CAN CRACK, SHATTER EASIER ON IMPACT, ANNOYING RATTLE, AND COST FOR EACH REPAIRED NEW DASHBOARD REQUIRED. 395.00 AND TAX AND LABOR. TOTAL 500.00.

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