NHTSA Complaint #11400408 — 2015 HONDA FIT

I BOUGHT HONDA FIT 2015 ON JAN 11, 2015. LAST YEAR I GOT THE PROBLEM WITH THE ENGINE START/STOP BUTTON. THE ENGINE DID NOT START WHEN I PUSHED THE BUTTON MANY TIMES. ON JUNE 13, 2020, I BROUGHT MY CARD TO HONDA DEALER. THEY SAID THEY HAVE TO REPLACE THE STARTER. I LEFT THE CAR AT DEALER AND COME BACK TO PICK UP THE SAME DAY. AT DEALER PARKING LOT, I STARTED MY CAR AND IT DID THE SAME PROBLEM AGAIN. I CAME BACK INSIDE THE OFFICE AND LET THE TECHNICIAN KNEW. SO, I LEFT MY CAR AGAIN AT DEALER FOR THEM TO FIX IT. AT THAT TIME, MY CAR WAS 29,221 MILES ONLY FOR 5 AND HALF YEARS. I NOT DRIVE MY CAR A LOT JUST ABOUT 12 MILES PER DAY. DEALER TOLD ME THEY HAD TO FIXED SOMETHING ELSE AND CHARGED ME FOR TOTAL $750. I THINK IT IS NOT FAIR FOR ME TO PAY DEFECTIVE PRODUCT. I FILE THE COMPLAIN WITH HONDA COMPANY ON JUNE 2020 AND DID NOT RECEIVE ANY REPLY BACK. FEB 20, 21, I RECEIVED A LETTER FROM HONDA ABOUT WARRANTY EXTENSION FOR 2015-17 FIT KEYLESS START SYSTEM ERROR WITH DTC B12C5. HONDA WOULD REIMBURSE IF I FIXED THAT PROBLEM BEFORE. I FILED PAPERWORK WITH ALL RECEIPTS ON 02/23/21. TODAY, I GOT THE PHONE CALL FROM HONDA CLAIM DEPARTMENT 03/11/2021 THEY STATED I DID NOT QUALIFIED FOR REIMBURSE BECAUSE THE PART THEY REPLACED NOT QUALIFIED. I STILL DON'T UNDERSTAND WHY? BECAUSE OF THE PROBLEMS, ONE DAY I HAD TO STAY ON PARKING LOT FOR 30 MINUTES TRING TO START THE ENGINE. I WAS LATE FOR WORK AND LATE FOR MY APPOINTMENTS TWICE. THE REIMBURSE CLAIM NUMBER: 11377164. THE CLAIM DEPARTMENT TOLD ME MY CASE WAS CLOSED BECAUSE I AM NOT QUALIFIED FOR THIS SITUATION. I AM NOT A TECHNICIAN, I DON'T KNOW WHAT DID THEY DO WITH THE CAR. THE ONLY THING I KNOW IS WITH 29,221 MILES HONDA ENGINE START/STOP BUTTON NOT WORKING. THIS IS THE 2ND HONDA CAR I HAVE. FOR THIS EXPERIENCE I WILL NOT BUY ANY CAR FROM HONDA ANYMORE.