NHTSA Complaint #11398168 — 2020 FORD EXPLORER
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11398168 |
| Vehicle | 2020 FORD EXPLORER |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | 3,100 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
CAR WAS THUMPING AT LEFT REAR AFTER RECALL (FOR TRANSMISSION OIL COOLER) WAS JUST COMPLETED. I HADN'T LEFT THE PARKING LOT. FORD MECHANIC SAID IT WAS THE SHOCK. I WAS TOLD THAT THE CAR WAS SAFE TO DRIVE AND TO BRING IT BACK AFTER 3 DAYS. I'M HAVING MY DOUBTS AS TO WHETHER IT'S SAFE OR NOT. THEY SAID THEY'D CHANGE ONLY THAT ABSORBER. IF ONE IS BAD AFTER 3 MONTHS, WHY WOULDN'T THE OTHERS? I BOUGHT THE CAR NEW IN NOVEMBER 2020.
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