NHTSA Complaint #11396982 — 2013 FORD EXPLORER

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE STATED IN THE RECALL NOTICE. THE CONTACT NOTIFIED THE LOCAL DEALER ED KOEHN FORD OF WAYLAND (1159 W SUPERIOR ST, WAYLAND, MI 49348, (269) 792-2205) AND IT WAS CONFIRMED THAT THE VEHICLE WAS INCLUDED HOWEVER, THE PART WAS NOT YET AVAILABLE. THE CONTACT LATER RECEIVED A LETTER WHICH STATED THAT THE RECALL NOTIFICATION LETTER WAS SENT IN ERROR AND THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED THAT THE REPAIR HAD TO BE PAID FOR OUT OF POCKET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 185,000.