NHTSA Complaint #11396375 — 2016 LEXUS ES HYBRID

I ATTEMPTED EMERGENCY BRAKING ON ELEVATED HIGHWAY DURING SNOWY CONDITIONS. SPEED WAS APPROXIMATELY 40-45 MPH. PRESSED FIRMLY ON BRAKE PEDAL AND NOTHING. NOTHING. BEGAN PUMPING ON BRAKES AND STILL NOTHING. STEERED CAR AWAY FROM BRAKING VEHICLES IN FRONT OF ME AND VEERED CAR INTO MEDIAN WALL TO AVOID REAR END COLLISION. . SEVERE DAMAGE TO CAR, BUT NO AIR BAG DEPLOYMENT AND AVOIDED HITTING ANY OTHER CARS. I'VE HAD ABS ON MULTIPLE TOYOTA AND LEXUS VEHICLES IN THE PAST, I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. THERE WAS NO BRAKING. I HAVE PICTURES OF THE CAR, BUT THE DAMAGE WAS DUE TO HITTING THE INTERIOR HIGHWAY WALL. THIS IS A CERTIFIED LEXUS VEHICLE THAT I PURCHASED JUST OVER ONE YEAR AGO (12/31/19). I JUST HAD MY SECOND SIX MONTH CHECK UP COVERED BY LEXUS UNDER WARRANTY. MILEAGE IS APPROXIMATELY 36K MILES.