NHTSA Complaint #11396024 — 2011 BMW X5

VEHICLE IS HAVING ISSUE WITH FRONT DRIVESHAFT UNIVERSAL JOINTS. SHAKING, AND LOSS OF POWER WHILE DRIVING ON HIGHWAY, TRANSMISSION MALFUNCTION LIGHT COMES ON. VEHICLE IS NOT STATIONARY AT ANY TIME THIS PROBLEM OCCURS. TOOK VEHICLE TO NEAREST MECHANIC, WHO IS ASE CERTIFIED AND BMW . SAID THAT VEHICLE NEEDS FRONT DRIVE SHAFT. EXPLAINED THAT THERE IS RECALL 17V-138 ON MY VEHICLE. RECOMMENDED CONTACTING LOCAL BMW SERVICE FOR REPLACEMENT. TECHNICIAN STATES THAT DRIVESHAFT IS FAILING AT SAME AREA AS RECALL EXPLAINS. WHEN CONTACTING TOM HESSER BMW OF SCRANTON, PA, WAS TOLD VEHICLE HAD SERVICE ACTION PERFORMED IN 2015 (PRIOR TO SI B26 02 17) UNDER PREVIOUS OWNER AT AROUND 57,000 MILES. EXTENDED WARRANTY COVERS 10 YEARS OR 120,000 MILES. VEHICLE HAS 137,000. ASKED IF VEHICLE COULD BE COVERED UNDER BMW CUSTOMER GOODWILL. WAS DENIED FOR NOT BEING A REGULAR CUSTOMER. FILED A FORMAL COMPLAINT WITH BMW NORTH AMERICA. DEFECTIVE PART WAS REPLACED WITH DEFECTIVE PART WHICH HAS ONLY LASTED 60,000 MILES AND NOW ENDANGERS MORE ACCIDENTS AS VEHICLE DRIVESHAFT COULD CATASTROPHICALLY FAIL AT ANY POINT. RECALL HAS NOT ADDRESSED ISSUE OF SAFETY AND RELIABILITY.