NHTSA Complaint #11395839 — 2006 TOYOTA COROLLA MATRIX

TL* THE CONTACT'S GIRLFRIEND OWNS A 2006 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING 25 MPH, HER VEHICLE WAS HIT BY ANOTHER MOTORIST AT A LOW RATE OF SPEED. DESPITE MINIMAL IMPACT, THE PASSENGER AIR BAG DEPLOYED WITHOUT AN OCCUPANT IN THE SEAT. DUE TO THE SHOCK OF THE AIR BAG DEPLOYMENT, THE CONTACT'S GIRLFRIEND JERKED THE WHEEL AND HER BACK PASSENGER TIRE HAD HIT A CURB. A POLICE REPORT WAS FILED AND THE CONTACT'S GIRLFRIEND WAS ABLE TO DRIVE THE VEHICLE HOME. THE NEXT DAY, HIS GIRLFRIEND WAS TREATED AT A HOSPITAL FOR INJURIES TO HER NECK AND RIGHT ARM. THE CONTACT THEN CALLED THE MANUFACTURER WHO INFORMED HIM THAT THERE WAS A RECALL ON THE VEHICLE FOR NHTSA CAMPAIGN NUMBER: 19V627000(AIR BAGS). AN APPOINTMENT WAS MADE AT POHANKA TOYOTA OF SALISBURY(2010 N SALISBURY BLVD, SALISBURY, MD 21801) WHERE AN INSPECTOR WAS SENT TO THE DEALER TO INSPECT THE AIR BAG. AFTER THE INSPECTION, THE CONTACT WAS INFORMED TO PICK UP THE VEHICLE AND WAS ALSO INFORMED THAT NO REPAIRS WOULD BE MADE TO THE VEHICLE UNTIL THE INVESTIGATION WAS SETTLED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 282,699.