NHTSA Complaint #11395662 — 2017 NISSAN MURANO

ON 02/09/2021 APPROXIMATELY 8PM, ARRIVED TO MY DESTINATION, TURNED CAR OFF, WENT INSIDE. APPROXIMATELY 1.5 HOURS LATER (9:30PM) WENT BACK TO MY CAR TO BRING MY SUITCASE AND PILLOW IN. WHEN I REMOVED MY PILLOW FROM THE BACK PASSENGER SIDE SEAT, NOTICED THE BIG SCORCHED AREA AND THE SEAMS WERE BRIGHT RED, THE SEAT WAS BURNING HOT TO TOUCH. BURNING SMELL WAS NOTED, AND THE SEAT SWITCH WAS STILL ON THOUGH THE CAR WAS OFF OVER A HOUR. THE OTHER SEATS WERE NORMAL ( COOL ) TO TOUCH. I IMMEDIATELY DISCONNECTED THE BATTERY CABLES AND STAYED BY THE CAR MAKING SURE THE SEAT AREA COOLED TO NORMAL. NOTE.....MY PILLOW WAS SCORCHED TOO. THE CAR IS A 2017 NISSAN MURANO, BOUGHT IT NEW.