NHTSA Complaint #11391110 — 2020 FORD EDGE

THE BACK HATCH DOOR WAS OPEN TO PUT SHOPPING ITEMS AWAY, AND MY DAUGHTER TURNED AROUND TO PUT A CART AWAY IN A PARKING LOT. ALL OF A SUDDEN ANOTHER VEHICLE WAS COMING AND SHE BACKED UP WITH A CART IN FRONT OF HER, AND THE HATCH DOOR HIT HER BETWEEN THE SHOULDERS. IT HIT HER, IT STOPPED AND THEN MOVED UPWARDS. SOMETHING LIKE THIS ALSO HAPPENED TO ME WITH ANOTHER FORD THAT I TRADED IN LAST YEAR FOR THIS 2020 FORD. THE VEHICLE WAS IN FOR A CAMERA REPAIR PRIOR TO THIS, SO DO NOT KNOW IF A SENSOR IS OUT OR NOT FUNCTIONING CORRECTLY; AND THE REAR END OF THE VEHICLE MAKES A CREAKING NOISE SINCE THEY REPLACED THE REAR VIEW CAMERA. DO NOT KNOW IF THIS HAS ANYTHING DO DO WITH THE HATCH BACK OPEN AND CLOSE FUNCTION. THE VEHICLE WAS IN PARK IN A SPOT IN A SHOPPING CENTER ON A TWO WAY PARKING LOT.