NHTSA Complaint #11390671 — 2012 JEEP GRAND CHEROKEE

I TOOK MY JEEP TO HAVE FUEL PUMP RELAY AND ALTERNATOR RECALLS SERVICED AT NAPLETON JEEP IN KISSIMMEE FL AND THE CAR BROKE DOWN A FEW DAYS AFTER BEING SERVICED, HAD THE CAR TOWED TO THE DEALERSHIP WHERE THEY CHARGED ME $189 TO SAY IT WAS THE STARTER THAT WAS BAD AND QUOTED ME $800, I FELT PUT OFF AND GOT THE CAR TOWED TO A DIFF PRIVATE OWNED SHOP FOR A SECOND OPINION, THE MECHANIC DID A FULL DIAGNOSIS AND PROVIDED PROOF THAT THE STARTER IS GOOD AND ITS THE ALTERNATOR, STATED THAT THE DEALERSHIP NOT ONLY INSTALLED IMPROPERLY BUT THAT THE PART IS FAULTY,. GROUND WIRE WAS NOT CONNECTED TO THE ENGINE AND THEREFORE IT COULDN'T BE STARTED ALTERNATOR CHARGE WIRE INSTALLED IN AN INCORRECT POSITION AND TUGGING ON HARNESS AND PROTECTIVE COVER CAN'T BE PLACED OVER POWER WIRE ALTERNATOR NOT CHARGING AND GETTING EXTREMELY HOT, ALL OF WHICH SHOULD BE COVERED UNDER WARRANTY, SO I WENT BACK TO THE DEALERSHIP AND ASKED FOR THE SERVICE MANAGER, OSCAR, WHO TOLD ME HE WOULD NOT ONLY NOT REFUND ANY MONEY FOR THE MIS DIAGNOSIS BUT HE WOULD ALSO CHARGE ME FOR ANY FURTHER REPAIRS EVEN THO THE PART THAT WAS INSTALLED TWO WEEKS AGO IS THE ONE THAT HAS AND ISSUE AND SHOULD ONE STILL UNDER THE SAME WARRANTY. THEN I WAS HARASSED BY SERVICE MANAGER WHO THREATENED VIOLENCE ON MY FAMILY OVER THE PHONE. THE JEEP NOW EVEN ONCE REPAIRED COULD HAVE SO MANY ISSUES ARISE AS WELL BECAUSE OF THE NEGLIGENCE THIS DEALERSHIP HAS SHOWN, THE HAVE UNDERQUALIFIED AND UNSUPERVISED TECHNICIANS DOING JOBS THEY ARE NOT READY TO BE DOING ALONE. NOW I WORRY FOR MY SAFETY AND LONGEVITY OF MY VEHICLE. THE DEALERSHIP ALSO LEFT THE CAR RUNNING THE ENTIRE TIME THEY HAD IT. SO MY BATTERY WAS SHOT AND IT IS BRAND NEW. I HAVE ALL RECEIPTS AND DOCUMENTS AS WELL JUST YOUR WEBSITE ISN'T ALLOWING TO UPLOAD THEM ALL SO I INCLUDED A PHOTO TO SHOW HOW NEGLIGENT THIS DEALERSHIP WAS.