NHTSA Complaint #11387967 — 2017 TESLA MODEL X

TOUCHSCREEN TURNS BLANK. THIS TOUCHSCREEN IN TESLA WHICH IS THE PRIMARY SOURCE OF MANY CRUCIAL CONTROLS IN THE CAR TURNED BLANK AND UNRESPONSIVE. IT TOOK ABOUT 15 MINUTES OF DRIVING WITH BLANK SCREEN AND REPEATED RESET BUTTON PRESSES TO GET THE SCREEN TO WORK AGAIN. THE PROBLEM HAS HAPPENED BEFORE AND WAS MORE PRONOUNCED IN COLD WEATHER CONDITIONS. TESLA CLAIMS TO RUN A REPAIR PROGRAM TO FIX THIS PROBLEM. I BOOKED AN APPOINTMENT WITH SERVICE CENTER AND THEY CALLED ME TO INFORM THAT THEY WILL NOT PERFORM THE REPAIR BY REPLACING THE MMC BUT WILL DO A SOFTWARE RESET OF SOME KIND AND SEE IF IT GOES AWAY. GIVEN THE SAFETY CONCERN INVOLVED WITH TOUCHSCREEN CONTROL GOING BLANK AND THEY THEMSELVES RUNNING A PROGRAM TO REPAIR, NOW REFUSING TO REPAIR IS A POTENTIAL HAZARD. I REQUEST NHTSA TO COMPEL TESLA TO MAKE ALL NECESSARY REPAIR AND REIMBURSE OWNERS.