NHTSA Complaint #11387753 — 2015 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE JERKED WHILE DRIVING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MOSTLY WHILE DRIVING AT LOW SPEEDS OR WHEN COMING TO A STOP. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO RUSSELL WESTBROOK CHRYSLER DODGE JEEP RAM (6110 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE A COMPUTER SOFTWARE UPGRADE WAS COMPLETED HOWEVER, THE UPGRADE FAILED TO SOLVE THE FAILURE. THE CONTACT MENTIONED THAT THE ENGINE WAS REPLACED SEVERAL MONTHS AGO. THE VEHICLE WAS STILL EXPERIENCING THE FAILURE. THE CONTACT ALSO MENTIONED THAT AFTER THE ENGINE WAS REPLACED A GRINDING NOISE OCCURRED WHILE MAKING A LEFT TURN. THE CONTACT MENTIONED THAT THE TECHNICIAN REPLACED THE TRANSMISSION VALVE PLUG BEFORE THE ENGINE WAS REPLACED. THE VEHICLE WAS LATER TAKEN TO RYDELL CHRYSLER DODGE JEEP RAM (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340) AND WAS DIAGNOSED THAT THE MOTOR MOUNT AND TRANSMISSION MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO RYDELL CHRYSLER DODGE JEEP RAM FOR ASSISTANCE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS DIAGNOSED THAT THE SUSPENSION AND TRANSMISSION FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.