NHTSA Complaint #11387695 — 2011 FORD MUSTANG

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11387695
Vehicle	2011 FORD MUSTANG
Component	ELECTRICAL SYSTEM
Date of Incident	January 5, 2021
Date Filed	January 12, 2021
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

ELECTRIC SEAT WON'T MOVE. HAVE READ COUNTLESS OTHERS HAVING SAME PROBLEM ONLINE. THE ISSUE IS A FACTORY DEFECT. MAGNETS INSIDE ELECTRIC MOTOR OF POWER SEATS ARE PUT IN PLACE WITH GLUE THAT COMES UNDONE EASILY INSIDE MOTOR CAUSING IT TO BE UNABLE TO MOVE. DEALERSHIPS AND SHOPS COST TO REPLACE IS INSANE, NEVER BELOW $1000. THIS IS A HUGE SAFETY CONCERN AS I MOVED MY SEAT FAR BACK WHILE RELAXING BEFORE WORK AND WHEN I GOT OFF LATER THE SEAT WOULD NOT MOVE. FORD SHOULD BE RESPONSIBLE FOR REPLACING THESE DEFECTIVE PARTS IMMEDIATELY.

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