NHTSA Complaint #11386415 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO STALL WHILE A WARNING MESSAGE TO PULL THE VEHICLE OVER APPEARED ON THE INSTRUMENT PANEL. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE VEHICLE WAS OVERHEATED AND THAT THERE WAS NO COOLANT IN THE RESERVOIR. UPON RESTART OF THE VEHICLE, THE VEHICLE HESITATED TO ACCELERATE UPON DEPRESSING THE ACCELERATOR PEDAL. DUE TO THE FAILURE, THE CONTACT TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THERE WAS A COOLANT LEAK HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE SOURCE OF THE LEAK. TED RUSSELL FORD LINCOLN (8551 KINGSTON PIKE, KNOXVILLE, TN 37919) WAS ALSO NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 12V431000 (ENGINE AND ENGINE COOLING) WHICH SHE LINKED TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.