NHTSA Complaint #11385106 — 2015 TESLA MODEL S

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11385106
Vehicle	2015 TESLA MODEL S
Component	VISIBILITY/WIPER
Date of Incident	December 16, 2020
Date Filed	December 27, 2020
Mileage	130,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TESLA UPGRADED THE INFOTAINMENT SYSTEM ON MY CAR AND AS A RESULT THE SCREEN'S VIEW OF THE BACKUP CAMERA IS NOW EXTREMELY DARK WHEN USED AT NIGHT. MY WIFE NARROWLY AVOIDED HITTING A TREE THE FIRST NIGHT. THE UPGRADED SYSTEM'S BACKUP CAMERA IS ALMOST USELESS NOW AND A REAL SAFETY HAZARD AS ONE CAN NO-LONGER SEE THE ROAD OR ANY OBSTACLES WHEN REVERSING AT NIGHT. PREVIOUSLY, IT WAS A VERY WELL PERFORMING SYSTEM. TESLA HAS NOT FIRM TIMELINE TO RECTIFY THIS ISSUE.

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