NHTSA Complaint #11385069 — 2020 JEEP GLADIATOR

MY TRUCK FAILS TO DEFROST ABOUT 1/2 TO 1/3 OF MY WINDSHIELD ON THE PASSENGER-SIDE OF THE VEHICLE. I NOTICED THIS BEHAVIOR IN MY TRUCK THE DAY I PICKED IT UP. FOR ME, IT DOESN'T DEFROST THE 1/3 OF THE WINDSHIELD IN FRONT OF THE PASSENGER SEAT, INHAVE HEARD FROM OTHER JEEP GLADIATOR AND JEEP WRANGLER OWNERS THAT THE DEFROSTING ISSUE CAN BE MORE SEVERE, OR CAUSE MORE OF THE WINDSHIELD TO BE COVERED IN FROST. I ACTUALLY HAD TO CARRY A PIECE OF CARDBOARD ON MY DASHBOARD TO HOLD OVER THE VENTS TO DISTRIBUTE THE AIR TO THE PASSENGER SIDE. WHEN I SPOKE WITH JEEP OVER THE PHONE, THEY JUST SAID 'WE HAVEN'T HEARD OF THIS/THERE IS NO TSB, ETC.' I HAVE MADE IT CLEAR MANY TIMES THAT I CONSIDER IT A SAFETY ISSUE WITH BOTH JEEP DIRECTLY AND WITH TWO SEPARATE DEALERS'NONE OF WHICH SEEM TO EVEN WANT TO ACKNOWLEDGE OR TEST FOR THE ISSUE'EVEN THOUGH VISIBILITY (ESPECIALLY IN WINTER CONDITIONS) IS A HUGE SAFETY CONCERN IN MY OPINION (IF NOT JEEP/FCA'S).