NHTSA Complaint #11384961 — 2014 TESLA MODEL S

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11384961
Vehicle	2014 TESLA MODEL S
Component	SUSPENSION
Date of Incident	November 9, 2020
Date Filed	December 26, 2020
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHEN DRIVING AT LOW SPEED AND TURNING THE CAR OVER SLIGHTLY UNEVEN SURFACES LIKE A DRIVEWAY OR CAR PARKS THE FRONT SUSPENSION MAKES A CLUNKING AND CLICKING SOUND. VIBRATION AND THUDS CAN BE FELT THROUGH THE STEERING WHEEL AND FOOTWELLS OF THE CAR. I BROUGHT TO TESLA AND THEY SAID THIS IS WEAR AND TEAR AND CHARGED ME $2,700 TO FIX EVEN THOUGH MY CAR IS UNDER WARRANTY. MANY SIMILAR ISSUES HAVE BEEN RECORDED OF OTHER TESLAS WITH WORSE CASES OF PARTS BREAKING DURING SLOW OR HIGHWAY SPEEDS. TESLA SERVICE CENTER STATED THAT IF I DO NOT WANT TO PAY FOR THE REPAIR THE CAR IS STILL SAFE TO DRIVE! EVEN THOUGH THERE ARE CASES OF PARTS BREAKING WHILE THE CAR IS MOVING. VERY NEGLIGENT OF TESLA STAFF TO STATE THIS. CAR DETAILS MODEL S85 61,000KS (38,000MILES) YEAR 2014 SEE ATTACHED IMAGE OF PARTS REPAIRED.

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