NHTSA Complaint #11382948 — 2016 FORD FUSION

A SITUATION THAT I ENCOUNTERED WITH MY 2016 FUSION WHEN IT HAD 55K MILES ON IT WAS THAT THE VEHICLE WOULD HAVE A ROUGH IDLE ON STARTUPS AND WOULD HAVE A ROUGH IDLE WHEN IT WAS STOPPED (EX. ON A STOP SIGN, RED LIGHT, PARKED, ETC.). IT DID HAVE A CHECK ENGINE LIGHT ON WHEN THESE ISSUES OCCURRED AND SO I TOOK IT TO A SHOP TO GET THE CODES CHECKED OUT AND IT DESCRIBED HAVING A MISFIRE ON CYLINDER TWO. THE SHOP RECOMMENDED ME TO TAKE IT TO THE FORD DEALER FOR A MORE THOROUGH INSPECTION. I MADE AN APPOINTMENT TO VISIT THE SHOP A COUPLE OF DAYS AFTER BUT IN BETWEEN THOSE DAYS I NOTICED THICK WHITE SMOKE COMING FROM THE EXHAUST. THE ROUGH IDLING STILL PERSISTED AND I TOOK IT IMMEDIATELY TO THE FORD DEALER. AFTER TALKING WITH THE STAFF ABOUT MY ISSUE, THEY RAN A DIAGNOSTICS TO FIND OUT COOLANT WAS LEAKING INTO THE CYLINDERS AND CAUSING THE ROUGH IDLE AND THE WHITE SMOKE. I DID GET THE ENGINE BLOCK REPLACED BUT WHAT'S NOT TO SAY THAT THIS ISSUE CAN OCCUR AGAIN. ANOTHER THING I NOTICED WHEN THIS ISSUE OCCURRED WAS WHEN YOU TRIED TO ACCELERATE THE VEHICLE, IT WOULD ACCELERATE SECONDS AFTER YOU PUSHED ON THE PEDAL. THIS WAS VERY DANGEROUS FOR ME AT TIMES AND I FELT INSECURE DRIVING THIS VEHICLE. I KNOW MANY OTHER FUSION OWNERS HAVE ENCOUNTERED SIMILAR SITUATIONS AND IT SEEMS IRRESPONSIBLE FOR FORD TO IGNORE THIS AND PRETEND THAT EVERYTHING IS FINE.