NHTSA Complaint #11374952 — 2014 TESLA MODEL S

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11374952
Vehicle	2014 TESLA MODEL S
Component	SUSPENSION
Date of Incident	November 6, 2020
Date Filed	November 16, 2020
Mileage	59,480 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY VEHICLE HAS LESS THAN 60K MILES ON IT. AFTER AN UNRELATED SERVICE INCIDENT, TESLA INFORMED ME THAT I NEED TO REPLACE MY FRONT SUSPENSION DUE TO "WEAR AND TEAR" AND THAT IT IS NOT COVERED UNDER STANDARD WARRANTY, EVEN THOUGH IT IS A SAFETY ISSUE. NO ISSUES WITH MY REAR SUSPENSION. THIS ISSUE WAS FOUND WHEN I WAS PULLING OUT OF THE PARKING SPOT AT LESS THAN 5MPH AT THE TESLA SERVICE CENTER. MULTIPLE EXPERTS HAVE CONFIRMED THAT 60K IS TOO SOON FOR A SUSPENSION TO FAIL AND THAT THIS IS THE SIGN OF A MANUFACTURER ISSUE. THERE ARE MANY SIMILAR CASES LOGGED ONLINE BY OTHER MODEL S OWNERS, WHERE TESLA SUMMARILY RULED THAT THE FAILED SUSPENSIONS WERE BECAUSE OF NORMAL WEAR AND TEAR. TESLA IS CHARGING $2,143.30 FOR THIS REPAIR, ALTHOUGH MY VEHICLE IS FULLY UNDER WARRANTY.

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