NHTSA Complaint #11373053 — 2013 LINCOLN MKX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11373053
Vehicle	2013 LINCOLN MKX
Component	ELECTRICAL SYSTEM
Date of Incident	November 4, 2020
Date Filed	November 4, 2020
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE HVAC AND PCM NEEDED THE VIN NUMBER RECODED?? TWO HOURS OF LABOR AT A COST OF $385. DOLLARS. REASON IS HEAT WOULD BLOW COLD AIR ON DRIVERS SIDE AND HEAT ON PASSAGEM SIDE. DEALER SAID THE VEHICLE VIN NUMBER NEEDED TO BE CORRECTED IN BOTH THE HVAC AND PCM MODULES.. DEALER SAID IT IS A GLITCH? VEHICLE IS USED REGULARLY AND THE CABIN AIR FILTER HAD JUST BEEN CHANGED BY THE DEALER WHEN PROBLEM STARTED.

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