NHTSA Complaint #11373028 — 2008 MERCURY MILAN

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE DAUGHTER WAS DRIVING AT APPROXIMATELY 35 MPH AND THE BRAKES MALFUNCTIONED WHEN DEPRESSING THE BRAKE PEDAL CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A GUARD RAIL. DURING THE CRASH NO INJURIES WERE REPORTED. NO POLICE REPORT WAS TAKEN AND THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LITHIA FORD LOCATED AT 501 MARY JANE WOOD CIRCLE, MORGANTOWN, WV 2650) WHO WAS UNABLE TO DUPLICATE THE FAILURE AND NO SERVICE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) BUT THE PARTS NEEDED TO REPAIR THE DEFECT WAS NOT AVAILABLE. THE CONTACT ALSO INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL ON MULTIPLE OCCASIONS. THE FAILURE MILEAGE WAS 75,000. * (RECALL RELATED INCIDENT) TS