NHTSA Complaint #11372692 — 2016 FORD FUSION

MY VEHICLES CHECK ENGINE LIGHT CAME ON AND IMMEDIATELY AFTER THE LIGHT APPEARED THE CAR BEGAN TO LOSE POWER, BECOME SLUGGISH AND SLOW TO ACCELERATE. THE VEHICLE HAD TO BE STOPPED ON THE EXPRESSWAY AND TOWED TO A REPAIR SHOP (DELKERS AUTOMOTIVE 12198 LEWIS AVE, TEMPERANCE, MI 48182) WHO LOOKED AT THE VEHICLE AND EXPLAINED TO ME THAT THERE WAS LEAKING ENGINE COOLANT INTO THE CYLINDER THAT CAUSED THE ENGINE TO OVERHEAT AND CRACK. THERE WAS COMPLETE ENGINE FAILURE AND I WOULD NEED A NEW ENGINE AT 73,000 MILES. I HAD THE VEHICLE TOWED TO BRONDES FORD AT 5545 SECOR ROAD TOLEDO, OH ON AUGUST 28TH. BRONDES FORD VERIFIED WHAT DELKER'S AUTOMOTIVE HAD FOUND, THE COOLENT LEAK INTO THE CYLINDER THAT CAUSED THE ENGINE TO CRACK. BRONDES FORD TOLD ME THAT THIS IS A KNOWN ISSUE AND THAT I SHOULD TRY TO FILE A CLAIM WITH FORD TO RECOUP SOME OF THE COST OF A NEW ENGINE AS I WAS OUTSIDE OF THE WARRANTY, AT 73K MILES. I WAS TOLD BY FORD WHEN CALLING IN TO MAKE A CLAIM THAT THEY WOULD NOT ASSIST ME WITH ANY KIND OF MONETARY HELP, EVEN THOUGH THE ISSUE IS A KNOWN ISSUE, BECAUSE THERE IS NO CURRENT RECALL. I HAVE NOW BEEN WITHOUT A VEHICLE FOR TWO MONTHS AS I DO NOT HAVE THE $8000.00 TO REPLACE THE ENGINE, AND HAVE RECEIVED NO HELP FROM FORD. IT IS UNACCEPTABLE THAT THIS ISSUE IS A KNOWN ISSUE AND NOTHING IS GETTING DONE ABOUT IT. THERE WAS A PREVIOUS SAFETY RECALL THAT ADDRESSES THE ENGINE ISSUE ON SAFETY RECALL # 17S09 FOR THE FORD FUSION 2013-2014 MODELS, AND THE FACT THAT THE ISSUE IS STILL HAPPENING IN LATER MODELS SHOWS THE ISSUE WAS NOT CORRECTED BY FORD, AND IS HONESTLY APPALLING THAT THEY CAN GET AWAY WITH IT.